Where can I get help?
There are a lot of resources available for students at PCC. These are all services that are available to you, free of charge, because you are enrolled in classes at PCC. Below are some key resources that can help with technology issues.
Digital Navigators
Trusted guides to address the whole digital inclusion process, including home connectivity, devices, and digital skills, with students and community members. Digital Navigators are found at libraries and tutoring centers.
Learning Technology Help Desk
Provides computer software and online service support for students, including help with D2L Brightspace, Zoom, and MyPCC.
IT Service Desk
Over-the-phone technology support for staff, faculty, and students who need assistance with general technology support and resetting your MyPCC password. See a list of things the IT Service Desk can help with: IT services list.
Tutoring
Free tutoring for currently registered students. Supporting over 50 different departments, tutoring allows students quick access to tutors to clarify concepts and deepen their understanding of the homework material.
Library
Offering a wide variety of services, from checking out items like books, CDs, and even laptops, to research help and study space to focus or work with a group. Visit us in person at one of the four campuses or online.
Computer Labs
Located in PCC libraries, labs have computers you can use to work on tasks like coursework and research, and coordinators who can assist with basic computer navigation. Printers are available at all labs: students get a $10 printing credit per term and you can add more if needed.
Accessible Ed & Disability Resources
Working to ensure students who experience disability have equal opportunities at PCC. We do this by offering an individualized, student-centered accommodation process. We offer specialized loans where students can check out items like laptops for short-term use, magnification and display aids, and ergonomic supports.
Congratulations!
You have now learned the basics of using technology to get a college education. This will make your study time more productive and free up mental space to focus on learning the material instead of struggling with your computer.
Want to keep going?
If you want to keep learning about technology and become a full-on tech expert, here are some ideas for taking it to the next level. (Be careful though… your friends and family will start asking you for help with their computer problems!)
- CIS 120: Digital Literacy: get a deeper understanding of computers, from practical tips to historical background.
- Non-credit computer classes: if you’re not quite ready to jump into credit classes, Community Education classes can take your skills to the next level.
- Computer Science classes: foundational classes for a career in computer technology.
- Advanced levels in Northstar and GCFLearnFree: these resources have great info for beginners, but they also have more in-depth courses for advanced users. See the training page for more info.
You did it! You made it through the whole track. If you have a minute, tell us if you liked it, hated it, used it, or still have questions, fill out the feedback track.