Learning Technology Help Desk

Zoom Account Consolidation FAQ

Objective

Ensure all Zoom accounts using @pcc.edu email addresses are properly managed within the PCC Zoom tenant/account to enhance security, support, and compliance with PCC’s Acceptable Use Policy for IT Resources (BP 8204).

Target Audience

PCC faculty, staff, and students who use or plan to use a Zoom account with an @pcc.edu email address for legitimate PCC purposes.

What’s Changing?

Starting April 15, 2025, anyone attempting to sign up for a Zoom account with an @pcc.edu email will be directed through PCC’s authentication system. This ensures that all PCC-affiliated Zoom accounts are properly managed within our official PCC Zoom tenant/account.

For Existing Accounts:

Starting April 15th, 2025, if you already have a Zoom account using your PCC email but created it outside of our tenant/account, you will be prompted to either:

  1. Consolidate into PCC’s official Zoom tenant/account, OR
  2. Change the email associated with your existing Zoom account.

two choices are provided. Either join your account to the PCC Zoom tenant, or change the email address associated with your Zoom account.

Frequently Asked Questions

  • How do I sign into my PCC Zoom account after consolidating?
    • Browser: Use the Sign In button on the following page: portlandcc.zoom.us
    • Zoom Workplace App: Use the SSO sign-in option (portlandcc is the domain) and authenticate using your MyPCC credentials
      • You can find further details on this process within the “How to login to the Zoom application” section of the Zoom Student Participant Guide (the same steps are applicable to Staff and Faculty as well)
      • If you run into any errors while signing in, please clear your browsing data
  • Why are you making this change?
    • Currently, if you sign up for a Zoom account through the main zoom.com website using your @pcc.edu email, your account is created outside of PCC’s official Zoom tenant/account. PCC is unable to manage accounts created this way, meaning these accounts do not receive the security, support, or benefits of our institutional Zoom licenses.
    • Additionally, using your PCC email address for non-PCC-related services goes against PCC’s Acceptable Use Policy for IT Resources (BP 8204).
  • When will this change take effect?
    • April 15th, 2025
  • Have you communicated this change?
    • Yes, we are emailing roughly 17,000 users with PCC addresses who are not currently part of our PCC-managed Zoom tenant multiple times before enabling this change on April 15th, 2025.
  • What is the benefit of consolidating my Zoom account to PCC’s Zoom tenant/account?
    • Staff and faculty are provided a paid Zoom license for use in their capacity at PCC at no cost to the employee.
    • Students are provided a license and access to PCC-supported tools in Zoom per the needs identified by the instructor of courses a student is currently enrolled in.
    • Joining PCC’s Zoom tenant allows support staff to search for your PCC Zoom account and better assist with troubleshooting.
  • Can I change the email on my Zoom account before April 15th?
  • I’m not an active Student or Employee at PCC. What option should I choose?
    • We recommend changing the email address associated with your Zoom account to a personal email address.
    • Joining your account with our tenant when you are an inactive student or employee would mean eventually losing access to your Zoom account (as your status is kept active based on enrolling in courses or having an active position at PCC).
  • I currently pay Zoom for a license associated with my account. What should I do?
    • Zoom’s support documentation indicates that if you consolidate your account into another tenant/account, you should be prompted to decide how to receive any applicable refund associated with your current paid license.
    • If you use your current paid Zoom account for non-PCC purposes, we highly recommend updating your email instead of joining PCC’s tenant. This will ensure that you continue to have the same access to your Zoom account with minimal changes.
  • Will I lose anything if I consolidate my account into the PCC Zoom tenant/account?
    • You can find the detailed list of data and settings that will and won’t be transferred when joining/consolidating your account into the PCC tenant on Zoom’s support site.
  • What happens if I don’t choose either option?
    • Zoom will allow you to skip this decision a few times before requiring you to decide between one of the two options described above.
  • What if I don’t have a personal email address I can use?
    • You can create a free Gmail account for personal use.
      • Gmail is an example; you can use any personal email provider with your Zoom account, such as Hotmail, Outlook, Yahoo, or others.

If you have any questions, please contact the Learning Technology Help Desk.