CCOG for CEU 903T archive revision 202503
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- Effective Term:
- Summer 2025
- Course Number:
- CEU 903T
- Course Title:
- Customer Service Excellence
- Credit Hours:
- 0.3-4
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
Participants will learn how to identify four basic customer needs, present themselves clearly during telephone conversations, improve listening skills, and assess the customers needs accurately.
Intended Outcomes for the course
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service