CCOG for CEU 3782 archive revision 202503
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- Effective Term:
- Summer 2025
- Course Number:
- CEU 3782
- Course Title:
- Mediation Skills for Leads, Supervisors and Managers
- Credit Hours:
- 1.6-1.6
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
Learn to increase your knowledge of conflict and gain mediation skills that can be used to reduce the types of negativity and confusion that often arise when people are in conflict with each other. Resolve disputes and build a productive workplace.
Intended Outcomes for the course
Identify the five most common workplace conflicts
Respond to lower levels conflicts before they escalate
Describe the role of mediation in managing conflicts at work
Practice the stages of a mediation process
Facilitate emotional discussions
Demonstrate improved communication skills with people on the team